Roke Telkom has introduced a comprehensive suite of Roke Managed Services, a solution designed to take the complexity out of managing the toughest tech challenges for businesses of all sizes, from large enterprises to fast-growing SMEs, by optimizing their technology, minimizing costly system downtimes, and helping them stay focused on what matters most: their core operations.
“Roke Managed Services is a game-changer for Ugandan businesses. We’re moving beyond simply providing connectivity and becoming a true technology partner,” said Peter Muhumuza, CTO of Roke Telkom. “By leveraging our infrastructure and expertise, enterprises and SMEs can offload the complexities of IT management and gain a competitive edge.”
Muhumuza emphasized that the launch of Roke Managed Services is a significant step in fuelling the nation’s digital growth, ensuring that system downtime and technical roadblocks no longer stand in the way of innovation and success.
Today, nearly every Ugandan business depends on computers and the internet —yet many continue to face key challenges such as a shortage of skilled IT professionals, unreliable connectivity, and the high cost of maintaining efficient tech operations. Therefore, Roke Telkom opts to solve this with its new service by managing crucial IT and network tasks. This development means better workflow, higher output, and access to IT experts.
Roke’s new portfolio of Managed Services provides comprehensive support, anchored by five core solutions plus Disaster Recovery as a Service. These essential offerings are designed to cover every aspect of a business’s digital infrastructure.
The core solutions include Managed Networks, where Roke Telkom handles the entire LAN setup and support, encompassing Wi-Fi, SD-WAN, cabling, switching, and routing to ensure consistently reliable connectivity. For robust protection, Managed Security delivers 24/7 threat checks, rapid response, and industry-leading tools to pre-empt hacks, ransomware, and data loss.
Seamless communication is assured through Managed Telephony, covering the installation, setup, and maintenance of both cloud-based and on-premises PBX systems for smooth, high-quality voice services. Finally, Managed Infrastructure puts server management in the hands of professionals, handling setup, support, and maintenance whether the servers are on-site, in the cloud, or a hybrid of both. Crucially, the addition of Disaster Recovery as a Service ensures business continuity by backing up data in real time and enabling fast recovery after any system failure or attack.
These services are characterized by key features, including a 99.8% uptime guarantee under the Service Level Agreement, 24/7 support with continuous monitoring and proactive maintenance, and robust security features such as firewalls, encryption, and access controls. The services also offer cloud-based management, network optimisation, and scalability to easily support growing users and devices.
Roke Telkom is already supporting key sectors like financial services, education, and manufacturing. This new service makes it easier than ever for organisations to manage their digital lives and focus on what they do best.
